Terms & Conditions
Effective Date: 8/23/2026
Welcome to Serendipitous Coaching. By purchasing, booking, or participating in coaching services, you agree to the following Terms & Conditions.
1. Services
Serendipitous Coaching provides holistic and trauma-informed coaching services focused on personal growth, mindset, emotional wellness, self-development, and nervous system regulation.
Coaching is a partnership (an alliance, not a legal business partnership) between Coach and Client in a thought-provoking, creative process designed to help the Client develop and carry out personal, professional, or wellness goals.
Coaching is not psychotherapy, counseling, medical treatment, or crisis intervention, and does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association. Coaching does not prevent, cure, or treat any mental disorder or medical disease. If Client is currently under the care of a mental health professional, it is recommended that Client inform that provider of the nature and extent of the coaching relationship.
2. Eligibility
Clients must be 18 years or older to participate in coaching services.
3. Program Structure
Coaching programs are structured as agreed at the time of booking (e.g., a defined number of sessions/months). Where a 12-session program is purchased, all 12 sessions must be scheduled and completed within a 90-day period.
Between scheduled sessions, Coach may be available to Client via Voxer, generally responding within 24 hours Monday–Friday, unless otherwise communicated by the Coach with two weeks' advance notice. Additional support outside scheduled coaching hours (e.g., reviewing documents, written feedback) is billed on a prorated basis at $125/hour.
In-person sessions may be available upon request with 48 hours' advance notice, billed at $150/hour, within a 100-mile service radius of Ridgway, Colorado.
4. Payment
Payment is due prior to services unless otherwise agreed upon.
Prices are subject to change at any time; if rates change after this agreement is in place, previously agreed-upon rates continue to apply unless both parties agree in writing to a change.
Coaching packages must be used within the timeframe stated at purchase.
Payments for payment plans are due on the date of your original purchase.
5. Refund & Pause Policy
All sales are final. Due to the nature of coaching services, no refunds are issued for completed sessions or partially used coaching packages.
No pauses or suspensions of payment will be made once this agreement is signed, regardless of Client's decision not to continue participating. Pauses or suspensions of the coaching schedule itself are available solely at the Coach's discretion.
Rescheduling may be offered at the Coach's discretion.
6. Cancellation Policy
Clients must provide at least 12 hours' notice to cancel or reschedule a session.
Coach will remain available on Zoom for 15 minutes after the scheduled start time (or, for in-person sessions, wait 15 minutes at the agreed-upon location) before a session is considered a No Show.
Missed sessions or cancellations made with less than 12 hours' notice are forfeited and non-refundable, and will be charged in full. Coach will attempt in good faith to reschedule a missed session within the same week.
Each Client receives one free "emergency cancellation" to use at their discretion during the coaching engagement — life happens.
7. Confidentiality
Serendipitous Coaching values and respects client privacy. Information shared during coaching sessions is treated as confidential in accordance with the International Coaching Federation (ICF) Code of Ethics (www.coachingfederation.org/ethics).
Please note: the coaching relationship is not a legally privileged relationship (unlike, for example, the medical or legal professions), and communications are not protected by any legally recognized privilege. While reasonable steps are taken to protect confidentiality, coaching is not considered a healthcare service and may not carry the same legal protections as therapy.
Confidential information does not include information that:
was already in the Coach's possession before being shared by the Client;
is generally known to the public or within the Client's industry;
the Coach obtains from a third party without breach of any duty to the Client;
the Coach develops independently, without reference to the Client's confidential information;
the Coach is required to disclose by statute, lawful subpoena, or court order;
involves an imminent or likely risk of harm to the Client or others; or
involves illegal activity, suspected abuse or neglect where reporting is legally required, or other situations where disclosure is legally required.
Client has an ongoing responsibility to raise any confidentiality questions or concerns with the Coach in a timely manner.
8. Session Recording & AI Tools
Coach may record coaching sessions (via Zoom's cloud recording service) for (1) the Coach's own professional review and development, and (2) to provide Client with a copy of their own session upon request. Recordings used for professional development are shared only in anonymized, hypothetical form for supervision, mentoring, training, or consultation, consistent with ICF ethical guidelines, and contain no identifying information. Recordings are retained only as long as necessary and are then deleted.
If Client requests a copy of their own session recording, it is provided for personal use only; Client agrees not to share, publish, or distribute it without the Coach's prior written consent. Recordings will not be sold, shared, or made accessible to third parties without Client's written consent, except as required by law. Clients may opt out of recording by notifying the Coach.
Coach uses LittleBird, an AI-based platform, to help generate session summaries and post-session emails from session content (including recordings or transcripts). All AI-generated summaries and communications are reviewed by the Coach before use and are held to the same confidentiality standard as the Coach's own notes. Clients who prefer not to have sessions processed through LittleBird may opt out and discuss an alternative note-taking method with the Coach.
9. Data Protection
Coach complies with applicable privacy and data protection laws (including, where applicable, GDPR) in handling Client personal information — processing it lawfully, fairly, and transparently; collecting only what is necessary; keeping it accurate and secure; and retaining it only as long as needed for the purposes described in these Terms. Records are retained for a minimum of five years in a format of the Coach's choosing (print or digital).
Coach may be required to share limited Client information (name, contact details, and coaching start/end dates only — never session notes) with the International Coaching Federation for credential verification purposes.
10. Client Responsibility
Clients acknowledge that:
Coaching outcomes vary by individual, and the Coach does not guarantee specific results.
Clients are solely responsible for their own decisions, actions, mental health, and wellbeing, and for how they choose to apply coaching to different areas of their life (work, finances, health, relationships, education, recreation, etc.).
Full participation — honest communication, openness to feedback, and dedicating time and energy to the process — supports better coaching outcomes.
11. Intellectual Property
All content, materials, worksheets, exercises, branding, and resources provided by Serendipitous Coaching are the intellectual property of the business and may not be copied, reproduced, distributed, or sold without written permission. Likewise, no reproduction of the Coach’s likeness shall be created through the use of AI or other technology.
12. Name, Likeness & Testimonials
Coach will not use Client's name, image, voice, testimonial, or other identifying information for marketing, educational, or promotional purposes without separate, specific consent obtained in advance. Before using any testimonial, quote, or likeness, Coach will present the specific material to Client for review and written approval.
Client may decline to provide a testimonial or permission to use their name or likeness without any effect on the coaching relationship. Consent may be withdrawn at any time by written notice to the Coach, after which the Coach will discontinue use of the material going forward where reasonably possible.
13. Limitation of Liability
Serendipitous Coaching and Sara Moles make no guarantees, representations, or warranties, express or implied, regarding coaching services. Neither shall be liable for any direct, indirect, incidental, or consequential damages arising from participation in coaching services. In all cases, total liability is limited to the amount actually paid by Client for coaching services rendered through the termination date.
14. Termination of Services
Either Client or Coach may terminate the coaching relationship at any time with two weeks' written notice. Client remains responsible for compensating the Coach for all coaching services rendered through the effective date of termination.
The Coach also reserves the right to refuse or terminate services immediately if coaching is determined to fall outside the appropriate scope of practice, or if boundaries, safety, or policies are violated.
15. Website & Content Use
Any information shared on the website, social media, emails, or coaching materials is intended for educational and informational purposes only and should not replace professional medical, psychological, legal, or financial advice.
16. Dispute Resolution
If a dispute arises that cannot be resolved by mutual consent, Client and Coach agree to attempt good-faith mediation for up to 30 days after notice is given. If the dispute remains unresolved and results in legal action, the prevailing party shall be entitled to recover attorney's fees and court costs from the other party.
17. Governing Law
These Terms & Conditions shall be governed and construed in accordance with the laws of the State of Colorado, without regard to conflict-of-laws principles.
18. Entire Agreement; Amendments
These Terms, together with any signed coaching agreement, reflect the entire understanding between Coach and Client and supersede prior written or oral representations. Terms may only be amended in writing, signed by both parties. If any provision is found invalid or unenforceable, the remaining provisions remain in full effect, and the invalid provision will be limited only as much as needed to make it enforceable.