Terms and Conditions
Terms & Conditions
Effective Date: 5/7/2026
Welcome to Serendipitous Coaching. By purchasing, booking, or participating in coaching services, you agree to the following Terms & Conditions.
1. Services
Serendipitous Coaching provides holistic and trauma-informed coaching services focused on personal growth, mindset, emotional wellness, self-development, and nervous system regulation.
Coaching is not psychotherapy, counseling, medical treatment, or crisis intervention.
2. Eligibility
Clients must be 18 years or older to participate in coaching services.
3. Payment
Payment is due prior to services unless otherwise agreed upon.
Prices are subject to change at any time.
Coaching packages must be used within the timeframe stated at purchase.
Payments for payment plans are due on the date of your original purchase.
Payments not received within 7 days of the due date are considered late and will incur a 5% late fee. If payment remains outstanding after 15 days, sessions will be paused until the account is brought current. If you're facing a circumstance that affects your ability to pay on time, please reach out before the due date — I’m happy to discuss alternative arrangements.
4. Refund Policy
All sales are final unless otherwise stated in writing.
No refunds will be issued for completed sessions or partially used coaching packages.
Rescheduling may be offered at the Coach’s discretion.
5. Cancellation Policy
Clients must provide at least 24 hours notice to cancel or reschedule a session.
Missed sessions or cancellations made with less than 24 hours notice may be forfeited.
6. Confidentiality
Serendipitous Coaching values and respects client privacy. All information shared during coaching sessions will be kept confidential in accordance with HIPAA privacy standards and ethical coaching practices.
Exceptions to confidentiality include:
Concern of harm to self
Concern of harm to others
Suspected abuse or neglect where reporting is required by law
Disclosure of criminal activity
Situations in which disclosure is otherwise legally required
Please note that coaching services are not considered healthcare or psychotherapy services, and while reasonable steps are taken to protect confidentiality, coaching may not be afforded the same legal protections as therapy.
7. Client Responsibility
Clients acknowledge that:
Coaching outcomes vary by individual.
The Coach does not guarantee specific results.
Clients are responsible for their own decisions, actions, mental health, and wellbeing.